BOTT DESK
As the new year begins, what is Asego’s outlook going to be in 2024?
We believe that every business, be it small or big has the potential to undergo a digital transformation and take the next step towards unparalleled success and limitless possibilities.
As pioneers of the Indian Travel Assistance and Insurance sector, Asego is poised to lead this charge, ushering in the next wave of digital transformation through our upcoming proprietary software. This innovative tool will empower our partners with improved business intelligence and enhanced operational efficiency which in turn will amplify their growth, elevate customer experiences, and redefine industry standards.
We are confident that this strategic leap will also provide our partners with a deeper understanding of ancillary service businesses, unlocking new avenues for growth through additional ancillary service revenue.
Coming back to your core business – Travel Assistance, can you elaborate a bit on the assistance services offered by Asego?
Asego has been a stalwart in the travel protection space for over 24 years, placing Travel Assistance services at the forefront of our legacy. Asego’s services extend beyond mere claims processing. We offer comprehensive real-time assistance services, including 24×7 global medical support, roadside assistance, and family protection, along with insurance.
Furthermore, we provide medical service-related referrals to travellers seeking hospitals, clinics, chemists, diagnostic centres, etc. not only for themselves but also for their families back home. This holistic approach underscores our dedication to ensuring the well-being and security of every Indian traveller.
What are the various kind of risks travellers are facing these days?
One of the most common uncertainties being reported by travellers’ these days is the unpredictability of weather. Winter travels, in particular, come with the risk of flight delays or cancellations due to adverse weather conditions. Another significant uncertainty revolves around the unexpected disruptions caused by natural calamities. Whether it’s a sudden snowstorm, heavy rains, or other unforeseen events, travellers may find their plans derailed.
How does Asego tackle such situations faced by travellers and ensure they have a peaceful journey?
Asego has been working tirelessly to identify and mitigate these risks with comprehensive travel assistance and insurance solutions. Our bouquet of offerings not only takes care of medical emergencies and other travel-related inconveniences but also ensures that travellers are protected against risks such as emergency medical evacuation, loss and damage of gadgets, cyber security issues, identity theft, credit/debit card fraud, etc. Further, our carefully curated standalone products offer travellers an opportunity to customise their protection plans as per their needs and preferences, rather than opting for a plain vanilla travel insurance product.
With drastic changes in travel preferences, off and unexplored travel experiences are among the customer favourites lately. How does Asego ensure the safety of such travellers?
Yes, we too have seen a drastic jump in travellers seeking new experiences such as cruise trips, adventure sports, self-drive trips etc. to end or begin the new year with a bang. However, we should be mindful about such activities as it also comes with inherent risks that require proper preparation and protection. We have therefore curated some exclusive coverages for Gen Z travellers such as adventure sports cover, sports equipment covers, self-drive protection etc.
These covers do not only safeguard high-risk activities and other adventurous pursuits by travellers but also takes care of emergency medical expenses in case of personal accident, emergency evacuations and more.
As you rightly said, cruises are another hot favourite during these festive times. Is a cruise-specific travel insurance cover important while cruising and why?
Certainly! We all agree that sailing through the open seas’ midst of serene landscapes and luxurious provisions is an amazing experience. But what if an unforeseen emergency or mishap arises? That’s when a relevant cruise protection cover comes into the picture.
There is a general misconception amongst cruise enthusiasts that regular travel insurance should be sufficient to keep them secured while enjoying the high seas. However, travel insurance does not cover passengers while on a cruise. For instance, if a mishap strikes before you even begin the journey, you may have to cancel your trip. The cruise line won’t reimburse you, but a dedicated cruise trip protection can. Further, if a passenger is affected with illness or any other medical emergencies on board, they will be confined to their cabins and eventually miss their excursion. Cruise protection plans such as Asego’s exclusive cruise cover does not only safeguard travellers from such loses but also covers emergency evacuation and subsequent medical care expenses in case of serious injuries.
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