In this expanded leadership position, he will oversee strategic operations, guest experience excellence, commercial performance and organisational growth across the assigned portfolio, while continuing to strengthen operational standards and business outcomes within one of the region’s prominent hospitality destinations. Prior to this he has held several leadership roles within IHG Hotels and Resorts-including General Manager positions at Crowne Plaza Today Gurugram, Crowne Plaza Okhla and Crowne Plaza Kochi and Crowne Plaza Rohini and he also built a strong foundation in commercial through leadership roles with Radisson Hotel Group, ITC Welcomgroup, and Jaypee Hotels & Resorts.
With more than two decades of experience in hospitality, Shuvendu has built a successful career through strong leadership, dedication and a passion for guest service. Under his leadership, Holiday Inn New Delhi Aerocity has continued to strengthen its position within the market, driven by a culture of service excellence, innovation, and people-first leadership.
“I am honoured to take on this expanded leadership role and look forward to working with our teams to further strengthen guest experiences, business growth and build on the strong foundation of excellence”, said Mr. Shuvendu Banerjee
Shuvendu’s outstanding contributions to the hospitality industry have been recognised through several prestigious accolades. In 2023, he was honored with the BW Hotelier GM of the Year Award (Upper Upscale Category – North) and the IHG Impact Award, reflecting his exceptional leadership and commitment to operational excellence. He also received the Award of Excellence at the Viksit Delhi – Viksit Tourism & Hospitality Summit, presented by FHRAI. These distinguished recognitions underscore his exemplary leadership, dedication to guest satisfaction and unwavering pursuit of excellence in hospitality.
Banerjee’s appointment marks an exciting new chapter for both Holiday Inn New Delhi Aerocity and the wider IHG portfolio in Southwest Asia. With his proven leadership, deep industry expertise, and passion for hospitality, he is well positioned to lead the next phase of growth while creating memorable experiences for guests and meaningful opportunities for teams across the region.
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