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GRNconnect: Prioritising user experience with a user-friendly interface

GRNconnect stands out in the B2B travel industry due to its unique features tailored to meet the specific needs of its clients. One key differentiator is its extensive inventory, offering a wide range of accommodation options to suit different preferences and budgets. GRNconnect prioritises user experience, with a user-friendly interface that makes navigation and booking hassle-free. In an exclusive chat with BOTT, Deepak Narula, Managing Director, GRNconnect, shares more…

Pallavi Sharma by Pallavi Sharma
August 5, 2024
in BOTT Spotlight

Gunjan Sabikhi

How is GRNconnect adapting its offerings to align with the evolving needs of the global travel industry, and what new initiatives or expansions can we expect to see in the near future?

To keep in sync with the latest trends in the B2B travel and hotel booking industry, our approach revolves around three key aspects. 

Firstly, we closely monitor global travel trends, including shifts in consumer behaviour, emerging destinations, and technological advancements. This helps us anticipate changing demands and adapt our platform to meet evolving needs.

Secondly, we actively engage with travel companies to understand the challenges they face and gather feedback on how we can enhance our platform to better serve their needs. 

Lastly, as a travel company that has evolved into a tech-driven platform, we leverage our industry expertise and technological capabilities to innovate and stay ahead of the curve. 

This approach allows us to continuously improve GRNconnect, ensuring that it remains a leading solution in the B2B travel and hotel booking industry.

 

With numerous platforms available, what unique features does GRNconnect offer to its B2B clients that sets it apart from its competitors?

GRNconnect stands out in the B2B travel industry due to its unique features tailored to meet the specific needs of its clients. One key differentiator is its extensive inventory, offering a wide range of accommodation options to suit different preferences and budgets. 

Additionally, GRNconnect API solutions are designed to seamlessly integrate with clients’ existing systems, ensuring a smooth booking process. The platform’s deep understanding of the challenges faced by travel agents is evident in features such as real-time access to inventory and instant booking confirmations, addressing common pain points in the industry. 

Moreover, GRNconnect prioritizes user experience, with a user-friendly interface that makes navigation and booking hassle-free. The platform also offers multiple payment options, providing flexibility to clients and their customers. 

These unique features collectively position GRNconnect as a leader in the B2B travel industry, offering a reliable and efficient solution for travel agents and tour operators.

 

What are some of the major challenges you face in maintaining a global inventory of over 500,000+ hotels and 200,000+ apartments, and how do you overcome them?

Maintaining a global inventory of over 500,000+ hotels and 200,000+ apartments pose several challenges for GRNconnect. One major challenge is the constant need to update and manage this vast inventory to ensure accuracy and availability. 

To overcome this challenge, we have implemented a robust inventory management system that allows us to constantly update and monitor the availability of accommodations in real-time. 

Additionally, we leverage the latest technologies, such as AI and machine learning, to automate inventory updates and improve the efficiency of our inventory management processes. This enables us to provide our clients with up-to-date and accurate information, ensuring a seamless booking experience.

 

In what ways is GRNconnect contributing to sustainable travel practices within the industry?

GRNconnect is committed to promoting sustainable travel practices within the industry. We encourage responsible tourism by highlighting destinations and activities that have a positive impact on local communities and the environment. 

To further reduce the carbon footprint of travellers, we promote alternative transportation options such as public transportation and carpooling. We also partner with carbon offsetting organisations to offer travellers the opportunity to offset their carbon emissions. 

Furthermore, we are dedicated to partnering with suppliers who share our commitment to sustainability. By including options from providers who prioritize environmental and social responsibility in our inventory, we aim to drive positive change in the industry. 

 

What emerging trends in Travel and Tourism do you see as the most impactful for the future of the industry?

In the current year, our top travel segments are primarily focused on leisure travel. We have observed a significant surge in leisure travel post-COVID, with leisure travellers leading the way in travel bookings throughout the year. 

While corporate travel is gradually returning to pre-pandemic levels, the leisure segment remains dominant. According to industry statistics, leisure travel has accounted for approximately 70-80% of total travel bookings in the past year, showcasing the strong preference for leisure trips among travellers. 

This shift in travel behaviour has transformed the industry, highlighting the importance of catering to the needs and preferences of leisure travellers. As a result, we have adapted our strategies to focus more on leisure travel offerings, including vacation packages, tours, and experiences, to meet the growing demand in this segment.

 

 

 

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