Having played a pivotal role in the successful pre-opening and operational journey of the hotel, Shamoyel has been instrumental in driving excellence across rooms operations, housekeeping, guest experience, and sustainability initiatives.
His elevation reflects the hotel’s confidence in his leadership capabilities, operational expertise, and commitment to delivering exceptional guest experiences while championing sustainable hospitality practices across the property.
With over 16 years of experience in luxury hospitality, Shamoyel brings extensive expertise spanning rooms division operations, housekeeping leadership, sustainability and ESG programs, quality assurance, budgeting, pre-openings, and team development. Throughout his career, he has worked with some of the industry’s most respected hospitality brands, including Fairmont, Raffles, and The Leela, consistently delivering operational excellence, guest satisfaction, and strong brand compliance.
Prior to his current role, Shamoyel served as Director of Housekeeping & Sustainability at Fairmont Mumbai, where he oversaw laundry operations, procurement, landscaping, and brand standard execution. He was also a key member of the pre-opening team at Fairmont Mumbai and also managed third-party contracts and supported large-scale events and weddings.
His career journey also includes progressive leadership roles at Fairmont Jaipur, where he spent over seven years advancing through multiple positions from Assistant Housekeeping Manager to Executive Housekeeper. During his tenure, he successfully managed large-scale housekeeping operations, achieved leading audit scores, and drove impactful sustainability initiatives. He has also held key roles with The Leela Mumbai and The Leela Palace New Delhi, further strengthening his expertise in luxury hospitality operations.
Over the years, Shamoyel has been recognised for his contributions to the hospitality industry, receiving accolades including Housekeeping Person of the Year at the Accor India Hotel Awards 2018, Executive Housekeeper of the Year – North at the IHE Excellence Awards 2020, and being named Runner-Up at the BW Hotelier Awards 2023. He has also been associated with several landmark hotel pre-openings, including Raffles Udaipur, Raffles Jaipur, and Fairmont Mumbai.
Speaking on his elevation, Shamoyel Ozair said, “Luxury hospitality today goes beyond delivering exceptional service; it is about creating meaningful guest experiences while embracing responsible and sustainable practices. Being part of Fairmont Mumbai’s journey from its pre-opening phase has been an incredibly rewarding experience. I look forward to continuing to enhance our guest experience, strengthen operational excellence, and further our sustainability commitments as we continue to establish Fairmont Mumbai as one of the city’s leading luxury hospitality destinations.”
In his role as Associate Director of Rooms & Sustainability, Shamoyel will oversee all aspects of rooms division operations, including housekeeping, laundry, guest service standards, and sustainability initiatives across Fairmont Mumbai and Roswyn. He will also be responsible for driving ESG goals, enhancing operational efficiencies, ensuring compliance with luxury brand standards, and fostering a culture of excellence, innovation, and continuous development across teams.
This elevation reflects Fairmont Mumbai’s commitment to nurturing internal talent and empowering leaders who contribute significantly to the growth, innovation, and long-term success of the brand.
“We are delighted to elevate Shamoyel Ozair to the role of Associate Director of Rooms & Sustainability for Fairmont Mumbai and Roswyn, A Morgans Originals Hotel. His dedication, operational expertise and strong focus on guest experience and sustainability have played an integral role in the hotel’s journey since pre-opening. We look forward to his continued leadership as we strengthen our commitment to exceptional hospitality and responsible luxury.” — Rajiv Kapoor, General Manager, Fairmont Mumbai & Roswyn, A Morgans Originals Hotel
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