Greesh Bindra, Executive Vice President, The Suryaa New Delhi, shares insights on the property’s robust performance in 2025, ongoing upgrades, and the strategic initiatives shaping its future in the luxury hospitality segment.
Gunjan Sabikhi
A year of steady growth and renewed momentum
2025 has been a strong year for The Suryaa New Delhi, marked by consistent growth across all performance indicators. Both occupancy and ADR have recorded year-on-year improvements, supported by a balanced mix of domestic and international travellers. The hotel also had the privilege of hosting several high commission delegations, reinforcing its reputation as a trusted choice for dignitaries and global travellers alike. This performance reflects the team’s focus on operational excellence, service quality, and a guest-first approach.
Refurbishments that redefine comfort and style
This year, The Suryaa completed significant refurbishments to enhance the overall guest experience. Several guest rooms were redesigned to reflect refined luxury and contemporary comfort, blending elegant interiors with modern functionality. Upgraded bedding, ambient lighting, and premium in-room amenities now elevate the sense of indulgence for every guest. Enhancements to the wellness facilities have also ensured a more holistic and rejuvenating stay experience, underscoring the property’s commitment to quality and attention to detail.
Focused on personalization, technology, and sustainability
Looking ahead, The Suryaa is deepening its focus on personalization and digital engagement. A robust CRM strategy is being rolled out to tailor guest interactions and communications, complemented by new direct booking incentives. Sustainability remains a core priority, with greener practices being integrated across operations to align with global hospitality standards. The recently introduced guest recognition programme aims to build stronger relationships with loyal patrons by offering added value and customized experiences.
Strategic Focus on MICE, Weddings, and Leisure
While nurturing its core segments, The Suryaa is intensifying its efforts in MICE and weddings, both of which are witnessing rising demand for bespoke, experiential events. With its versatile venues and service excellence, the hotel is ideally positioned to cater to this evolving market. Leisure travel also continues to be a strong segment, driven by inbound travellers seeking authentic, premium experiences in the heart of the capital.
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