Bringing more than two decades of experience in luxury hospitality, commercial strategy, and business development across India and international markets, Shagun joins the resort’s executive leadership team to further strengthen its position as one of Phuket’s leading luxury destinations.
Prior to joining JW Marriott Phuket Resort & Spa, Shagun held senior leadership positions with some of India’s most prestigious hospitality brands, including The Oberoi Group, Fairmont Hotels & Resorts, and ITC Hotels. Most recently, she served as National Sales Manager – Group Sales at ITC Hotels, where she led strategic partnerships, managed high-value accounts, and consistently delivered commercial growth.
An accomplished commercial leader, Shagun is recognized for her expertise in luxury leisure, destination weddings, and the MICE sector. As a founding member of the Indian Wedding Industry Association (IWIA), she has also contributed to the growth of India’s luxury wedding industry while fostering strategic partnerships across international markets.
Shagun holds an MBA with a specialization in Marketing and is a graduate of the Welcomgroup Graduate School of Hotel Administration (WGSHA). Her leadership philosophy is rooted in innovation, collaboration, and authentic hospitality, with a strong focus on developing high-performing teams, building meaningful partnerships, and delivering exceptional guest experiences.
Guided by John D. Rockefeller’s philosophy, “Don’t be afraid to give up the good to go for the great,” Shagun believes in embracing change, encouraging innovation, and empowering teams to continuously raise the standard of excellence.
Outside of work, she enjoys traveling to discover new cultures, reading leadership literature, and pursuing creative interests such as calligraphy and crochet. She believes that curiosity, continuous learning, and maintaining a mindful balance are essential to inspiring innovation and effective leadership.
With her extensive commercial expertise and international market knowledge, Shagun will play a key role in advancing the resort’s commercial strategy, expanding its presence across priority markets, and reinforcing JW Marriott Phuket Resort & Spa’s reputation as one of Phuket’s leading luxury resorts.
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