With a love for travel and a passion for connecting with new people, she embarked on a journey shaped by discipline, perseverance and self-learning. With a zest for achieving success, her charismatic persona truly makes her a ‘people’s person’. Her remarkable journey reflects not only her professional milestones but also her path of self-discovery. BOTT spoke to Anjum Lokhandwala, Director, ARK Reps, ARK Travel Group, in which she shared her insights about her journey, favourite travel destination, family and more.
Shreya Shimpi
Looking back on your journey so far, what inspired you to enter the travel industry, and how has it shaped you as a professional?
I entered the travel industry later in life, when my younger daughter was four. She is 25 now, and that is when I did my IATA. What drew me to the travel industry was my love for travel and my passion for meeting new people. This industry has shaped me into an organised person and taught me to prioritise what truly matters.
Reflecting on 2025, what would you say were the three highlights of the year for you—personally or professionally?
Last year, I visited Iceland, and I had the incredible opportunity to witness the Northern Lights. I ticked off one of the biggest things on my bucket list. Professionally, I am still working on it.
What has been your proudest achievement to date, and what keeps you motivated to push boundaries in this industry?
I am still striving every day to grow, achieve more and reach the goals that I have set for myself. When I meet people, I don’t limit the conversation only to work, but also to everything beyond work. I feel once you have that kind of conversation with someone, they will never forget you. They will reach out even if it’s not just about a particular product that I am dealing with, trusting that I can connect them with someone who does it. I truly consider myself a ‘people’s person’.
If you could pick one dream destination to visit in 2026, where would it be, and why does it captivate you?
I would love to visit South Korea, especially because I am a huge fan of K-dramas. Beyond that, I feel the destination has a lot to offer, from its rich cultural and culinary experiences to its breathtaking natural beauty.
Could you tell us a bit about your family and share one cherished childhood memory that still makes you smile?
We are a close-knit family — my husband, my two daughters and I. My elder daughter got married two years ago and is settled in the US. The younger one is in Canada. We take family holidays once a year and spend quality time with each other. Last year, we had a memorable cruise holiday together.
What is your message for young professionals who have just entered the travel industry?
This industry is beautiful, and the sky is the limit. You have to work very hard, and self-learning plays a crucial role. Institutional training and programmes won’t teach you what you learn yourself through your experiences. Believe in yourself and never stop chasing your dreams.
Quick Shots
Your Birthday / Sun Sign: December 4, Sagittarius
Mountains or Beaches: Mountains
Favourite Holiday Destination: Iceland
Best travel hack: When I am travelling, I like to do things that the locals do. I trust their recommendations for food and places to visit.
Window / Aisle seat: Window
Favourite Cuisine: Chinese
Best advice for a first-time traveller: Travel with zero expectations and you will return with a hundred per cent satisfaction.
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Gaurav Jain appointed Chief Financial Officer at Cygnet Hotels & Resorts