The travel and trade sector in India is rapidly embracing digital, changing how companies function and how customers interact. Technology is promoting efficiency and transparency throughout the industry, from contactless payments and block chain-enabled supply chains to smooth online booking systems and AI-powered itinerary planning. In keeping with this, S R Chaudhary, CEO and Founder, fly24hrs’ highlights company’s transformational path in an exclusive interview with BOTT, outlining his objectives for future business operations and expansion.
Nitin Konde
fly24hrs.com has emerged as a trusted B2B travel platform across India. Tell us about the vision behind its creation and how your legacy with Sahil Tours & Travels contributed to this growth.
Since everyone in the globe was choosing to digitise, we saw that there was a great need for it while running our company under the broad aegis of Sahil Tours & Travels. We then made the decision to go digital, which is how our brand name, fly24hrs, came to be because we provide our clients with round-the-clock services.
With your platform offering a wide array of services—flights, hotels, sightseeing, and more—what do you believe sets fly24hrs apart in today’s competitive travel tech space?
I have collaborated with nearly all of my rivals, so I am aware of both their advantages and disadvantages. In order to provide our clients and agents with top-notch services, we made sure to tick all the boxes when we developed this platform.
What role do you see fly24hrs playing in the evolving B2B travel ecosystem post-pandemic, especially in Tier 2 and Tier 3 markets?
Actually, there was a misconception earlier that this business would only operate in metropolitan areas. Thankfully, we focused on tier 2 and tier 3 cities when we first entered this area and created a strategy for operating a cash economy business in these cities, and it worked.
Lastly, what are your expansion plans and digital innovations lined up to enhance agent experience and scale operations further?
We currently operate seven branches throughout the North and Northeast. In addition, we are developing a franchise model and expanding throughout the western and southern regions of India.
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