BOTT Desk
The issue of mishandled baggage is a significant concern among travellers. Can you share some insights on the current state of this problem?
Absolutely. Mishandled baggage is indeed a major issue. According to SITA, the global mishandled baggage rate spiked by 74.7% in 2022, reaching 7.06 bags per thousand passengers. This increase is largely due to the resurgence of international travel post-pandemic and the operational challenges faced by airlines and airports. Out of the 28 million mishandled bags each year, 5% are lost, 18% are damaged, and 77% are delayed. These figures highlight the urgent need for an effective baggage tracking solution like our all-new real-time baggage tracking solution – Asego TrackMate.
How exactly does TrackMate address the baggage mishandling issue?
TrackMate is designed to make the baggage tracking and retrieval process seamless and efficient. The service
includes guaranteed compensation of up to 866,000 per bag if it remains unreturned after 96 hours. This assurance removes the financial stress of replacing essentials, which we know is one of the most pressing issues for passengers with lost luggage.
Could you tell us more about how TrackMate keeps travellers updated on their luggage status?
Keeping travellers informed is key, and with TrackMate, they don’t need to chase updates from the airline. Travellers receive real-time email notifications for any changes in their baggage status, so they’re constantly aware of its location and progress. This kind of proactive communication gives peace of mind, allowing passengers to focus on their journey, knowing their bags are in good hands.
What does the purchasing process look like for TrackMate? Is it accessible to all travellers?
TrackMate is indeed accessible to all travellers as a bundled product with our Asego Plus Plan. However, soon we plan to offer it as a standalone solution, providing even more flexibility and value to our customers. Travellers can purchase it up until their flight’s departure, which means even last-minute planners can now safeguard their baggage throughout their journey with ease. Plus, it covers all checked baggage-even those bags that passengers might gate-check at the last minute.
How does TrackMate fit in with traditional travel insurance?
That’s a great question. It is important to note that Asego TrackMate is an add-on service specifically designed to cover delayed or lost baggage. While it provides substantial compensation for mishandled luggage, it doesn’t replace traditional travel insurance, which covers a broader range of issues like medical emergencies and cancellations. Instead, TrackMate complements travel insurance, offering an extra layer of protection focused solely on baggage.
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