Priyanka Saxena Ray
Fareportal India is a wholly owned subsidiary of Fareportal, a global travel technology leader and the second largest flights OTA in North America, powering a next-generation travel concierge service. Utilising its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. Fareportal India provides cutting edge software development, web design and digital marketing support services to its parent company.
The company also provides back-office support services in the areas of sales, customer support, ticketing and related services. Fareportal India employees 2,200 of the brightest minds in the field and operates out of 2 cities in India – Gurgaon and Pune. Fareportal continues to strengthen its position in the travel space and was recently named Top 10 in the prestigious Travel Power List. Amidst this pandemic, the company has initiated Vaccination camps across sites – between Gurgaon and Pune to cover employees, dependents and additional dependents.
There is no dearth of online travel portals across the globe. How is Fareportal different / better than the rest?
Fareportal’s main business focus is in the flights domain, and we have become the 2nd largest flights OTA in North America. Within this context, Fareportal has been instrumental by leading industry-first integrations of airline ancillaries and NDC with the world’s top airlines. Additionally, Fareportal provides high quality and high touch customer care 24/7 though its captive contact centre with phone numbers displayed on every web page.
How severely were you affected during the pandemic?
Travel across the globe was significantly impacted, especially the airlines industry, which also affected Fareportal in a significant manner.
Post pandemic, which sector, as per your booking data, picked up first in terms of bookings / travel?
The expanded North American domestic travel sector (USA, Canada, Central America, and the Caribbean) kept providing some business opportunities during the pandemic and recovered rapidly in the first half of 2021.
Where do you see the company 5 years from now? Alternately, please let us know your future growth plans
Fareportal aims at driving significant growth and expansion over the next 5 years. The focus will be on introducing new products, new technologies and driving strong customer loyalty programs, and maintaining Fareportal’s position as a top and preferred OTA’s
Which is more important – servicing partners or clients? How do you keep a balance in both?
For Fareportal both travellers and service partners are equally important, as we are the conduit between the service provider and customer. Our focus remains on high customer satisfaction, and we engage extensively with our service partners to continue to drive products and services to support our customers.
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