Rahul Janve, General Manager, Courtyard by Marriott Mahabaleshwar, said, “We are delighted to welcome Vikas to our team. His in-depth understanding of reservation systems, coupled with his ability to drive efficiency and enhance guest experiences, makes him a valuable addition to our leadership team. We are confident that his expertise will further strengthen our operations and contribute to our commitment to service excellence.”
Vikas joins the Mahabaleshwar property from Fairfield by Marriott Calangute, Goa, where he most recently served as Assistant Manager – Reservations. In this role, he was responsible for managing both individual and group booking inquiries, monitoring room inventory, and ensuring seamless coordination with sales and front office teams. He also played a pivotal role in generating reservation reports, analysing booking trends, and supporting revenue optimisation strategies.
Prior to this, he worked as a Reservation Executive at the same property, where he streamlined reservation processes and enhanced operational efficiency. His earlier professional experience includes roles at The Fern Residency, Aurangabad, as a Senior Guest Service Associate, and Le Méridien Nagpur as a Front Office Associate, where he developed a strong foundation in guest relations, front office operations, and team coordination.
Commenting on his appointment, Vikas said, “I am excited to be a part of Courtyard by Marriott Mahabaleshwar and to take on this new responsibility. I look forward to contributing to the hotel’s continued success by ensuring seamless reservation experiences and delivering exceptional service to every guest.”
In his new role, Vikas will oversee the hotel’s reservations function, focusing on optimising booking channels, ensuring accurate forecasting, and maintaining high standards of operational efficiency. He will also work closely with cross-functional teams to elevate guest satisfaction, reduce no-show rates, and enhance overall reservation performance.
Recognised for his consistent performance and dedication, Vikas has received multiple accolades, including ‘Employee of the Month’ and ‘Associate of the Month’ awards. With strong technical expertise in systems such as Opera, Marsha, and HPP, along with his analytical approach and attention to detail, he is well-positioned to further strengthen the reservations function at the hotel.
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