Sanjeev Bhatia, President & General Manager, The Metropolitan Hotel & Spa, shares insights on the property’s landmark 25th anniversary, strong business performance, renovations, and focused strategy for domestic and MICE growth in 2026.
Priyanka Saxena Ray
A landmark year of growth and recognition
The year 2025–26 has been dynamic for The Metropolitan Hotel & Spa, with strong growth across several months. April began with a remarkable 40% increase over last year and 30% above budget, while September closed with excellent revenue gains. Despite global disruptions in mid-year, the hotel achieved steady performance and growth momentum. This year also marks a milestone — 25 successful years of operations. To celebrate, the hotel introduced a 25th Anniversary Special Menu across all restaurants, showcasing culinary favourites from its journey since 2000. Adding to the celebrations, The Metropolitan received the prestigious “Best Iconic Hotel in Asia” award from the Haute Grandeur Global Awards, recognising its excellence in service and hospitality standards.
Renovations and upgrades for enhanced comfort
In celebration of its silver jubilee, the hotel completed several key upgrades to elevate the guest experience. The neoVeda Spa was fully renovated, including therapy rooms, steam areas, and gym facilities, along with a new treatment menu. Guest rooms were refreshed with new linens, duvets, and pillows, while F&B outlets were enhanced with new crockery and cutlery. These updates reflect The Metropolitan’s commitment to evolving with guest expectations.
Strategic focus for the coming season
For the upcoming year, The Metropolitan Hotel & Spa aims to strengthen its domestic market presence and expand its guest database. With international travel yet to fully rebound, the hotel is focusing on corporate, MICE, and domestic leisure segments. Strategic investments in technology, operations, and guest personalization remain a priority to ensure value-driven experiences that go beyond accommodation.
Focus on MICE and domestic corporate travel
Looking ahead to 2026, the property plans to target MICE and corporate FIT business aggressively, supported by strong domestic tourism and improved connectivity. Intelligent revenue management and targeted promotions will help enhance ARR. With 25 years of legacy, upgraded facilities, and a renewed vision, The Metropolitan Hotel & Spa continues to set benchmarks in contemporary luxury and hospitality excellence.
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