Looking ahead to 2027, Dayya emphasises the importance of personalised experiences, intelligent technology and authentic human engagement in shaping the future of hospitality.
Priyanka Saxena Ray
Strong business growth and market performance
Pullman and Novotel New Delhi Aerocity has delivered a strong performance in 2026, recording double-digit growth across key revenue centres despite the slowdown owing to geopolitical developments in the Middle East. Growth has been driven by improved occupancy and room rates, consistent performance across dining outlets and banquets, with speciality restaurant HONK emerging as a standout performer. Both hotels have outperformed their competitive sets in Aerocity, supported by a balanced mix of corporate demand, crew business and group bookings across our 670-room complex.
Creating personalised guest experiences
At Pullman and Novotel New Delhi Aerocity, we continuously look for ways to make every guest experience more engaging and memorable. From thoughtful gestures and personalised touches during a stay to our mascot welcoming guests at Sunday brunches, we focus on creating moments that bring warmth and character to the guest journey. We also curate special experiences around festive celebrations and important occasions. For us, enhancing the guest experience is an ongoing process.
Sustainability through responsible and innovative practices
Sustainability is integral to our operations, with both hotels receiving Green Key certification for the second consecutive year. Our initiatives include renewable energy, efficient water management, responsible waste management and an on-property water bottling plant. Our 5,500 sq. ft. herb garden supports culinary operations, while technology-led solutions such as Lumitics help monitor and reduce food waste. Electric vehicle charging facilities encourage greener mobility. By actively engaging our Heartists in responsible resource use, we aim to improve efficiency while maintaining guest comfort and service quality.
Hospitality outlook 2027
Guest expectations are evolving towards more personalised, seamless and meaningful experiences. Technology must complement the human touch, not replace it. Looking ahead to 2027, I foresee greater emphasis on flexibility, purposeful experiences and intelligent technology. Business and MICE travellers will prioritise efficiency, connectivity and well-designed spaces, while leisure guests will seek wellness, distinctive dining and local experiences.
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