Oravel Stays Limited (“PRISM”) has announced that it will fully refund travelers who are unable to use their hotel bookings from 5–15 December 2025 due to the flight disruptions. The refund applies to travelers whose flights were delayed by more than four hours or cancelled due to the ongoing operational difficulties. Over 1400 flights were cancelled over the weekend, significantly disrupting travelers’ plans.
Eligible guests who made their bookings through OYO and CheckIn app will receive automatic refunds once valid proof of delay or cancellation is submitted. PRISM is working closely with its hotel partners to implement the policy while minimising the operational impact on small and mid-sized properties.
Speaking on the initiative, Varun Jain, Chief Operating Officer, PRISM Asia said “Our early estimates indicate that significant bookings across our hotel network may be affected by the ongoing flight disruptions. Coinciding with the peak wedding and holiday season, both leisure and business travel plans are being impacted. Our decision to offer full refunds is guided by empathy and a sense of responsibility to ensure our guests are not financially burdened by circumstances entirely beyond their control.”
The group’s portfolio includes more than 13K+ hotels under the brands such as Townhouse, Sunday and Palette across India.
PRISM has also expanded its customer support team to assist travelers with the refund process smoothly and promptly. It will also review the policy duration as per the evolving situation. Guests seeking further information or assistance can visit https://www.checkin.life/checkinguestpolicy or contact the dedicated support line at 9069890698.
About PRISM: PRISM (formerly Oravel Stays Ltd.) is the corporate parent of OYO and a portfolio of brands serving more than 100 million customers across 35+ countries. From short stays and extended living to luxury escapes, co-working hubs, celebration spaces, and hospitality technology solutions, PRISM simplifies and enriches urban living through scalable innovation.
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