This initiative is designed to support technician development as experienced staff retire and demand for skilled maintenance talent increases across one of the nation’s busiest airports.
Serving more than 30 million passengers annually, PHL operates a complex facilities infrastructure spanning seven terminals and 3.2 million square feet. Its facilities maintenance team of more than 500 technicians is responsible for maintaining critical HVAC systems, central utility plants, electrical infrastructure, building automation systems, pumps, and boilers. To support these systems across a 24/7 operating environment, PHL is using Interplay Learning’s simulation-based training to provide technicians with on-demand access to interactive troubleshooting scenarios, helping technicians build job-ready skills while supporting reliable operations and the airport’s high standards for traveler comfort, cleanliness, and continuous uptime.
“As the skilled trades workforce continues to evolve, we’re placing greater emphasis on building and sustaining internal technical capability,” said Gregory Phillips, chief operating officer, Philadelphia International Airport. “We needed a more consistent approach to training that ensures technicians are prepared to safely and effectively maintain critical airport systems, while also helping strengthen skills across all experience levels throughout their careers.”
While experienced technicians benefit from refreshers on advanced building automation systems, newer employees often require foundational technical training. Interplay Learning provides a consistent platform to support both needs.
“What stood out to us was how practical the training is,” said Milton Robinson, vice president of facilities maintenance, Philadelphia International Airport. “If a technician needs to brush up on a specific system before tackling a job, it’s available immediately. They can work through the material, practice troubleshooting scenarios like variable frequency drives and centrifugal pumps, and build confidence before they’re working on equipment in the field.”
PHL is implementing structured learning paths across its maintenance workforce, including training in HVAC, building automation systems, electrical safety, pumps, boilers, OSHA requirements, and EPA 608 certification. The on-demand format supports both onboarding and ongoing technical development and is accessible across multiple airport locations, including Northeast Philadelphia Airport (PNE).
“The skilled trades shortage is reshaping how organizations develop maintenance talent,” said Doug Donovan, chief executive officer, Interplay Learning. “Philadelphia International Airport is leading the way in building a structured training program that strengthens technician readiness and supports the safety and reliability of airport operations.”
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