Hoi has transformed the airport experience across major Indian airports including Delhi, Hyderabad, and New Goa (GOX) through its comprehensive platform.
At the heart of Hoi’s innovation is its flagship ‘Time to Gate’ feature, which leverages advanced data analytics to guide travellers through optimal routes and shortest queues. Through direct integration with Airport Flight Status Display Systems and AODB, the platform delivers instant updates on flight statuses, gate changes, and scheduling modifications, ensuring travellers remain informed at every step of their journey.
The platform’s 24/7 AI-powered Info Desk serves as a digital concierge, providing instant assistance for all airport-related queries, from baggage claims to facility updates. Hoi’s premium services suite includes VIP meet and greet assistance, priority check-in, porter services, and comprehensive lounge access across terminals, catering to diverse traveller preferences from business executives to families requiring specialised assistance.
Commenting on the platform, Harshvardhan Singh, Chief Operating Officer, Hoi said, “The post-pandemic era has fundamentally transformed travel preferences, with passengers now demanding seamless digital experiences at airports. As India’s airports witness record passenger volumes and a growing preference for premium services, Hoi has evolved beyond flight information to become an integrated airport solution. Our platform unifies critical stakeholders – from airlines to retail partners – while delivering personalised services that modern travellers expect, from real-time navigation to premium concierge assistance. Through continuous innovation, we’re setting new benchmarks in how travellers experience airports, making every journey efficient and stress-free.”
In the retail and F&B space, Hoi’s digital marketplace enables travellers to pre-order meals and access exclusive deals, while simultaneously helping airport retailers streamline operations through seamless e-commerce integration. Looking ahead, Hoi continues to enhance its service portfolio with several innovative developments in the pipeline. The platform is set to introduce enhanced duty-free shopping capabilities with pre-booking features, an advanced lounge search and booking system, and a comprehensive loyalty program integrating various airport partners and retailers. These upcoming features focus on further personalising the travel experience while maintaining the platform’s commitment to real-time accuracy and service excellence.
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