Is your Hotel open for operations? How much occupancy have you experienced since you have taken over?
While the economic downturn one of the biggest long-term challenges is to carefully watch and innovatively act on the dynamic forces of crafting new consumer behaviours, consumption patterns, perceptions, expectations and trends. However, both global and regional travel restrictions have already posed a survival threat to the industry with herculean challenges that need utmost attention. We have the responsibility to contribute in shaping up a new world of hospitality by redefining safety, sustainability and efficiency. We are now seeing entertainment, leisure and tourism with a different lens. Currently, our occupancy is ranging at around 35% Q1 2021.
What kind of concerns are you facing from the customers who are engaging with you for bookings?
While hospitality trends tend to evolve from time to time, one thing is certain that hotel technology is set to play a superior fragment in virtually all aspects of hospitality from standard operations to marketing systems, fulfilling guest satisfaction index and happiness for sure.
Additionally, experience-driven personalization is also an emerging trend and so as we have our route plan at Radisson Blu Mumbai International Airport. We are an Airport hotel and an emerging choice among all in the sub market.
Has your Hotel (Individual or Chain) come out with a special package to attract more traffic? Did you see any special rush on the New Year?
Building happy stories with guests is critical to enhance the top as well as bottom line of hotel operations, keeping the brand promise to deliver memorable moments. Over the last few weeks, we have seen good occupancies both in rooms as well as dining areas. Also, staycations with us are at an all-time high peak, for a variety of reasons. We are amongst the largest in the city with 206 uniquely designed rooms, which are as individual as you. Ranging from 345 to 765 Square feet (31 to 71 square meters), the spacious guest rooms and expansive suites offer an enclave of highly personal services. To make your business travel even more convenient, all the rooms have a work station, free Wi-Fi, universal power adapters, and HDMI/USB port connectivity in each room. In addition to thoughtful touches like turndown service and in-room coffee and tea facilities, the rooms feature a 49-inch smart LED TV with satellite channels to help you unwind.
So, whether you are staying with us on business or simply taking a break over a relaxed, pampering weekend, you will ¬find the rooms welcoming, relaxing and furnished with every comfort you could wish for.
When do you see the Hotel industry in India going back to normalcy? How much time, in your opinion, will things take to settle down?
Managing safety and security risks with meetings is going to be the key in 2021. We ensure 100% compliances to the same as mandatory level of standards. One thing is sure that hotel technology is set to play a superior role in virtually all aspects of hospitality, from standard operations to marketing systems and fulfilling the guest satisfaction index. We also see data or experience-driven personalisation as an emerging trend. The most up-and-coming innovation strategies will be those that cater to the diverse needs and expectations of today’s global travellers.
Currently, managing with an increasingly diverse range of clients, we are balancing online and offline experiences that maintain the human touch and build consumer trustworthiness. We are expecting the demand to pick up by Q2 2021. Hopefully, occupancy would be close to or higher than 55% in the next quarter.
Are you also seeing some movement in the meetings / events / weddings market?
Being at the helm of centre stage with business locations and located in one of the most exhilarating micro markets in Mumbai suburbs with world leading companies few minutes away, we have started seeing early green signs on Meeting & Events with Q1 2021 and expect the sector to exponentially grow better by end of Q2 2021. The hotel enjoys great Hyper Connectivity from Airport and through Superb Metro rail connection. Radisson Blu Mumbai International Airport offers choices ranging from spacious guest rooms to plush meetings and events facilities, stimulating environments designed for an ideal meeting of minds. Dedicated premises for exclusive get together with corresponding large pre-function areas is also an added advantage. We also have a 10-step cleaning and safety protocol for meetings and events.
How are the F&B outlets performing at the property?
The hospitality industry across the globe is more dynamic and fast-paced than ever before – particularly when it comes to dining and events. We at Radisson Blu Mumbai International Airport are motivated by health concerns as well as desire for delivering authenticity to our global consumers all the while exploring local flavours. The visual presentation of food has taken on a new value through social media. The Blu Brigade is our team of employees dedicated to creating WOW experiences for our guests. By working with planners and reviewing event agendas we are looking at providing a large number of personalised recommendations activities and truly deliver an experience every attendee will adore.
Is there any more information that you would like to share with us?
Social distancing, face masks will be a part and parcel of our lives in the upcoming months. Ayurveda and Yoga will emerge as the leading wellness retreat for the world. Genuine attention, offering unforgettable experiences, making guests feel welcome with spontaneous surprises and thoughtful gestures would be some of the key elements for sure.
