Pankaj Gupta, Area General Manager – IHG Southwest Asia and General Manager, Crowne Plaza New Delhi Mayur Vihar Noida, shares insights on the hotel’s remarkable performance in 2025, upcoming upgrades, and its focused growth strategy across business and leisure segments.
Priyanka Saxena Ray
A record-breaking year of growth
2025 has been an exceptional year for Crowne Plaza New Delhi Mayur Vihar. The hotel is set to record one of its highest revenues ever, surpassing initial forecasts due to strong demand across corporate and leisure segments. Guest satisfaction continues to remain a top priority, with GSI scores for cleanliness and service exceeding benchmarks. The ‘Room to Grow’ initiative has empowered several team members to advance within the IHG family, reinforcing a culture of growth. The year also saw successful culinary festivals such as Zaiqa-e-Dilli and Rangla Amritsar, along with immersive Blended Travel experiences that blended culture, cuisine, and storytelling.
Enhancing facilities and experiences
This year, the hotel focused on selective room refurbishments to elevate comfort, design, and amenities. Expansion plans are underway with new rooms and upgraded banquet and restaurant facilities expected to be operational by next year’s first quarter. These enhancements aim to offer distinctive experiences for business, leisure, and MICE guests, further strengthening the hotel’s standing as a preferred destination in the capital region.
Strategic focus for the upcoming season
Looking ahead, the hotel plans to leverage improved connectivity in Noida and the upcoming airport to attract both corporate and leisure travellers. Expanding takeaway and packed-meal offerings will cater to nearby corporates and business hubs. Following the success of sound healing sessions, more wellness programs, networking events, and curated cultural experiences are planned — reinforcing Crowne Plaza’s commitment to holistic hospitality.
Target segments and business outlook
The hotel will continue to focus on MICE, leisure, and weddings, tailoring strategies to seasonal trends. Weddings remain a strong driver, while MICE and corporate events will be prioritized during peak periods. The growing health and wellness segment presents an opportunity to engage guests year-round. By aligning marketing and operations with these dynamics, Crowne Plaza New Delhi Mayur Vihar aims to sustain growth and deliver superior guest experiences across all segments.
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