Air India’s virtual travel assistant now on WhatsApp
Air India has now extended access to its Generative AI-powered virtual travel assistant, AI.g, on WhatsApp. Through a simple WhatsApp chat, Air India guests will now be able to easily check real-time flight status and baggage information, download boarding pass or get a copy of their e-tickets, select seats, check the status of customer support requests generated online, and ask many other common questions, without having to call the airline’s customer contact centre.
Oman Air named MENA’s most punctual airline for 2023
Oman Air, for the second consecutive time, has been named the most punctual airline in the Middle East and Africa for 2023, scoring an outstanding 92.5% On-Time Performance (OTP), the highest among all carriers across all categories. The rankings, published in the 2023 On-Time Performance Review by global aviation analytics leader, Cirium, measured performance data collected from more than 600 sources of real-time flight information.
EbixCash opens new Travel Experience Centre in New Delhi
EbixCash hosted a small gathering of partners and employees to mark the grand opening of their new Travel Experience Centre in Connaught Place, Delhi. Sharing his thoughts on the occasion, Naveen Kundu, MD, EbixCash said, “Our vision encompasses establishing 30 similar outlets in the near future, with an ultimate expansion to a hundred. The primary focus lies on tier II, III, and IV cities. Our aim is to create an experience centre for our travel partners.”
Turkish Airlines passenger traffic increases by 10.1% in Dec 2023
Turkish Airlines has announced that passenger and cargo traffic results for December with 19.4% higher passenger capacity in terms of available seat kilometres compared to that of 2022. In December, number of passengers recorded as 6.1 million and total load factor realized as 79.8%. from January – December 2023, the total number of passengers increased by 16.1% to 83.4 million compared to the same period of 2022.
“Leisure Hotels Group (LHG) announced the signing of the renowned mountainous resort, Baikunth Resort nestled amidst nature in the serene hill station of Kasauli. We are excited about the partnership with Baikunth Resorts, led by Rana Jolly & Family, to make Baikunth Kasauli, already one of the most sought-after resorts in the region to our portfolio at a soon to be announced date. This is a strategic move in our long-term goal of augmenting our Group’s landscape and foothold in destinations across Himachal. With Kasauli being a popular tourist destination across seasons, we aim to become the first choice of travellers looking for a tranquil stay close to nature with our top-notch hospitality and services.”
Director, Leisure Hotels Group,