In the evolving travel industry, travel trade partners are navigating a landscape that is not only competitive but increasingly fraught with risk. Minor mistakes and errors by them often carry heavy financial and legal repercussions. According to industry data, claims related to travel service errors and cyber incidents have risen by nearly 40% in the past three years, reflecting the heightened scrutiny and accountability faced by travel operators.
The consequences can be stark. A single error in a passenger’s name on an air ticket resulted in a loss of ₹85,000 for one travel trade partner. These incidents highlight the reality that travel businesses today are accountable not just for their own actions, but also for those of their partners, vendors, and staff.
Recognising these challenges, ASEGO has introduced Travel Business Protect, a first-of-its-kind product designed exclusively for travel agencies and tour operators in India. Unlike standard offerings, this solution is tailored to travel trade partners, providing broad coverage across operational and legal risks. It offers legal defence and compensation support, covering lawyer fees, court expenses and payouts if a client wins a case. It also protects against unintentional service errors and omissions by staff, and safeguards important client documents such as passports. The cover extends to third-party bodily injury and property damage involving customers or third parties, as well as claims arising from negligence or unsatisfactory services. Accidents such as slips, falls, and transport-related incidents are included, and medical costs like first aid and emergency expenses during tours are covered. Addressing modern challenges, it includes protection against cybercrime, phishing, identity theft and employee fraud, as well as coverage for losses from supplier defaults or delayed payments.
Additionally, Travel Business Protect also includes emergency travel assistance, including tele-assistance for travellers. This ensures that businesses not only safeguard their operations but can extend an additional layer of confidence and care to the travellers they serve, enhancing trust and service quality. This comprehensive suite ensures travel trade partners are protected on every front — from day-to-day operations to unforeseen crises.
Commenting on the launch, Dev Karvat, Founder and CEO of ASEGO, said, “Travel trade partners today are at the frontlines of customer trust. They are no longer just booking operators; they are service providers, financial custodians, and crisis managers. We created Travel Business Protect because we saw a gap — travel businesses needed a solution that understood their world and protected them at every level. This offering is about ensuring their hard work and reputation are secured, no matter what challenges come their way.”
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