Occupancy levels at our properties vary across various segments. Properties such as the Masai Mara, which are full all year round, have an average occupancy level between 85-87 per cent for the whole year. Our ‘Whitesands Beach Resort’ in Mombasa is spread over 23 acres of land having five swimming pools, a Spa, outdoor restaurants, and many other activities. It has an average occupancy level of 85-87 per cent. Both our Nairobi properties reached peak levels since 2015, and we have seen a huge increment in revenue and the number of travellers. The last two years have been exceptional, thanks to tourism and the need for people to travel. I also think that Africa and nature have gained a lot of significance during the pandemic which has sparked an interest in people to travel and spend time in nature.
What is the USP of your hotel chain?
The Kenyan people in general are very warm and hospitable. We have a very good track record, and our teams rarely leave us. We don’t have a high turnaround of staff. Our teams are one of our biggest strengths. Our focus on the customer is quite deep, and the degree of experiences that we have built in each of our properties is remarkable. At one of our heritage properties, we have someone who has worked for our company for over forty years. He conducts the tours. He, along with his team, have such profound knowledge of the artefacts, the stories of what happened when the Queen of England stayed there, and a lot more. The property offers an immersive experience because the inner part of it showcases a major part of the history of the Victorian Era which Indians can relate to. In the game parks too, we offer our guests a plethora of experiences. We pay great attention to detail and do a sun-downer in two or three different ways. This year we are going to introduce much more diversity within the experiences.
